Welcome to MEDCHAAYA
At MEDCHAAYA, we value your privacy and are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, store, and safeguard your data in compliance with Indian laws and global best practices. By using our platform, you agree to this Privacy Policy.
1. Information We Collect
(a) Personal Information
- Name, age, gender, phone number, email, address.
- Government-issued IDs (when required for verification).
(b) Health Information (Sensitive Personal Data)
- Medical history, symptoms, diagnostic results, prescriptions, and consultation records.
- Reports, lab results, teleconsultation notes.
(c) Technical Information
- Device details, IP address, operating system, browser type.
- Usage data, cookies, log-in time, and crash reports.
(d) Payment Information
- Transaction details and billing information (processed through secure third-party gateways).
2. Purpose of Collection & Processing
- Enable healthcare consultations, telemedicine, and related services.
- Share data with verified doctors and healthcare providers for treatment.
- Improve our platform's safety, quality, and usability.
- Send appointment confirmations, reminders, and health updates.
- Comply with medical record-keeping requirements under Indian law.
- Fulfill legal or regulatory obligations.
We do not sell your personal or health information to third parties.
3. Legal Basis & Consent
- We process your data based on your explicit consent (as per SPDI Rules & DPDP Act, 2023).
- Consent is obtained before collecting health data or during teleconsultations.
- You may withdraw consent anytime by deleting your account or contacting us.
4. Sharing of Information
- Healthcare professionals providing consultation or treatment.
- Third-party service providers (hosting, payment, analytics) under strict confidentiality.
- Government authorities / regulators if legally required.
- Emergency services (only with consent or in life-threatening cases).
If data is transferred outside India, it will be stored with service providers ensuring equal or higher protection standards.
5. Data Retention
- Medical records are retained for a minimum of 3 years as per the Clinical Establishments Act and MCI guidelines.
- Some records may be retained longer if required by law or for medico-legal purposes.
- Once the retention period expires, data will be securely deleted or anonymized.
6. Data Security
- We implement encryption, firewalls, secure servers, and role-based access controls.
- Regular audits and monitoring are conducted.
- However, no system is 100% secure, and we cannot guarantee absolute protection against unauthorized access.
7. Your Rights (under DPDP Act, 2023 & IT Rules)
- Access and obtain a copy of your data.
- Correct or update inaccurate data.
- Request deletion of your data (subject to retention laws).
- Withdraw consent to data processing.
- Restrict or object to certain processing activities.
- File a complaint with the Data Protection Board of India in case of violation.
8. Cookies & Tracking
- We use cookies to improve user experience and analytics.
- You may disable cookies, but some services may not function properly.
9. Children's Privacy
- Our services are for users 18 years and older.
- We do not knowingly collect data from minors.
- If you believe a child's data has been submitted, please contact us for deletion.
10. Grievance Redressal
In compliance with IT Rules & DPDP Act, 2023, we have appointed a Grievance Officer:
Name: Dr. Ayushi Jain
Email: medchaaya@gmail.com
Phone: +91 9589474572
Response Timeline: We will acknowledge complaints within 24 hours and resolve them within 15 working days.
11. Updates to Privacy Policy
- We may revise this Privacy Policy periodically.
- Updates will be posted on the platform with a new "Last Updated" date.
- Continued use of the platform after updates implies acceptance.
12. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact:
Email: medchaaya@gmail.com
Phone: +91 9589474572
Address: Kalpataru Villa, A-150, Alkapuri, Bhopal, Madhya Pradesh, 462024