From registration to discharge, on one record

Step by step

1. 01

   Step 1: Registering a patient

   The front desk finds an existing patient or registers a new one, without creating duplicates.

   • Search by MedChaaya ID, username, email or mobile (exact match)
   • If found, link the patient to this hospital. If not, register them
   • A hospital UHID is issued and possible duplicates are flagged
   • The patient gets a secure one-time account-setup message
2. 02

   Step 2: An outpatient visit

   From booking to billing, every step is recorded on the visit.

   • Book: the patient or reception picks a slot, in person or by video
   • Check in: a token is issued and a visit is created
   • Intake: complaints and vitals are recorded and the patient is marked ready for the doctor
   • Consult: note, prescription and lab, radiology or procedure orders
   • Complete: the charge posts to billing and the note and prescription PDFs are generated

   medchaaya.com/doctor/opd

   

3. 03

   Step 3: A video consultation

   Doctor and patient connect directly. MedChaaya only rings, relays control signals and logs the call.

   • The doctor starts the call and the patient's devices ring
   • The patient accepts with video, accepts audio-only or declines
   • Video and audio travel directly between them, and nothing is recorded
   • The duration is saved against the patient's visit

   medchaaya.com/doctor/opd

   

4. 04

   Step 4: Admission to discharge

   A stay is managed from bed allocation to a checklist-controlled discharge.

   • Admit from an OPD referral, a planned admission or an emergency
   • Reserve, allocate and transfer beds, with daily bed charges to billing
   • Record vitals, nursing notes, doctor rounds and inpatient orders
   • Clear the discharge checklist, then finalize and free the bed

   medchaaya.com/staff/bed-board

   

5. 05

   Step 5: Laboratory and radiology

   Orders become approved reports without paper.

   • The doctor orders from OPD or IPD
   • The lab collects the sample and enters results per parameter
   • Radiology schedules the study, enters the report and uploads images
   • A pathologist or radiologist approves, and the report is delivered and billed

   medchaaya.com/staff/lab

   

6. 06

   Step 6: Pharmacy

   Prescriptions arrive in a queue and stock stays accurate.

   • Dispense in full or in part from the earliest-expiring batch
   • Schedule H, H1 and X drugs need a prescription line
   • Sales to registered patients post a charge to billing
   • The prescription moves from placed to fulfilled

   medchaaya.com/staff/inventory

   

7. 07

   Step 7: Billing

   Charges are collected automatically and finalized into numbered invoices.

   • Charges come from OPD, diagnostics, pharmacy, bed stays or manual entry
   • A draft bill is finalized with a gap-free invoice number
   • Payments are recorded and a numbered receipt is issued
   • Voids, discounts and refunds need a second person to approve

   medchaaya.com/staff/billing

   

8. 08

   Step 8: Purchasing

   Stock comes in through an approval trail.

   • Purchase request, then approval, then purchase order
   • Goods receipt creates batches and posts stock inward, then locks
   • Supplier invoice, payment and returns if needed
9. 09

   Step 9: Immunization

   A vaccination visit from screening to certificate.

   • Screening: eligible, deferred or contraindicated
   • Administer, with vaccine batch stock deducted
   • Observe and record any adverse reaction
   • Complete, issue a certificate and schedule the next dose
10. 10

    Step 10: ABHA and ABDM sharing

    Records move between providers only with the patient's consent.

    • The patient creates or links an ABHA
    • A completed visit, approved report, discharge summary or invoice creates a care context
    • The patient consents in their ABHA app, and the encrypted record is sent
    • Scan & Share desks register the patient and issue a running token

    

    Scan & Share

    Reception desk

11. 11

    Step 11: Documents to understanding

    An optional AI flow for reports a patient uploads.

    • Upload a PDF, JPG, PNG or a camera photo
    • Text is read from the image and a summary is created in the background
    • The document is filed on the patient's timeline
    • The patient or doctor can ask questions about it
12. 12

    Step 12: Bringing a hospital live

    From an empty hospital to a working one, with a checklist.

    • The platform creates the hospital, its first admin, a main branch and starter departments
    • The admin sets up branches, schedules, beds, billing and diagnostics
    • Doctors and staff are invited or bulk-imported
    • Print the QR codes, post announcements and go live